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Frequently asked questions

Orders are usually processed within 1 to 3 business days. Standard shipping takes 6 to 12 business days, while express shipping takes 3 to 7 business days.

Yes, eligible items can be returned within 14 days of delivery. Items must be unused, unworn, unwashed, and returned with all original tags, packaging, and hygiene protection intact.

Wrong-size returns are accepted only if the item is still unused, unworn, and in its original protected condition. For hygiene reasons, we cannot accept returns on intimate items that have been worn, washed, used, or returned without hygiene protection.

We recommend gentle hand washing in cold water and air drying. Avoid bleach, tumble drying, or ironing delicate lace.

Contact us at info@bylunarosa.com within 7 days of delivery with your order number and clear photos. If approved, we will help with a replacement, store credit, or refund.

Customers are responsible for return shipping costs for size, fit, or change-of-mind returns. If the return is due to our mistake, we will help with the best solution.

Please check our size guide before ordering. If you are between sizes, we usually recommend sizing up for a more comfortable fit.

Yes, we ship internationally. Shipping times and costs may vary depending on your location and selected shipping method.

Yes, we may accept exchanges if your return is approved and the item meets our return conditions. Once your return is reviewed, we can help you exchange it for another size or style. Depending on the price difference, we may send you a new invoice or issue a partial refund.