Shipping policy

At Luna Rosa, we carefully process every order so your pieces arrive safely and beautifully. Please review our shipping policy before placing your order.

Processing Time

Orders are usually processed within 24 to 48 hours, excluding weekends and public holidays.

During busy periods, product launches, sales, holidays, or promotional events, processing may take slightly longer.

Processing time is separate from shipping time.

Shipping Options

We currently offer the following shipping options:

Shipping Method	Estimated Delivery Time
Standard Shipping	6 to 12 business days
Express Shipping	3 to 7 business days

Delivery times are estimates and may vary depending on your country, carrier availability, customs processing, local holidays, weather, or other circumstances outside our control.

Shipping Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

Tracking may take a few business days to update after the shipping label is created. If tracking does not update immediately, this does not necessarily mean your order is delayed.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

Luna Rosa is not responsible for orders shipped to an incorrect, incomplete, or outdated address provided by the customer.

If you need to change your shipping address, contact us at info@bylunarosa.com as soon as possible. We will do our best to help, but we cannot guarantee changes once the order has entered processing or shipping.

Order Changes and Cancellations

Order changes or cancellations must be requested within 6 hours of purchase.

Once your order has started processing, been packed, or shipped, we cannot cancel or modify it.

Split Shipments

Some orders may arrive in separate packages, especially if they include multiple items or items fulfilled from different facilities.

If your order arrives in separate shipments, you will not be charged extra shipping fees.

Delays

While we aim to deliver all orders within the estimated delivery window, delays may happen due to:

Customs processing
Carrier delays
Weather conditions
High-volume shipping periods
Local holidays
Incorrect or incomplete address details
Import inspections or local delivery restrictions

Luna Rosa is not responsible for delays caused by customs, carriers, or circumstances outside our control.

If your order is significantly delayed, please contact us at info@bylunarosa.com and we will help you check the status.

Lost or Missing Packages

If your tracking shows that your package is still in transit but has not updated for several days, please contact us so we can assist.

If tracking shows that your package was delivered but you cannot find it, please first check:

Your mailbox
Your building reception or front desk
Safe delivery spots around your address
Neighbors or household members
Your local carrier or delivery office

Once a package is marked as delivered by the carrier, Luna Rosa is not responsible for theft, loss, or misplacement after delivery. However, we will do our best to assist you with a carrier claim where possible.

Refused Packages

If a package is refused, not collected, or returned because of an incorrect address, unpaid customs fees, or failure to collect from the carrier, any refund or reshipment will be handled at our discretion.

Original shipping fees, return shipping fees, customs charges, and handling costs may be deducted from any refund.