Terms of service

This website is operated by Luna Rosa. Throughout the site, the terms “we,” “us,” and “our” refer to Luna Rosa. By visiting our website or purchasing from us, you agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced here or available by hyperlink.

Please read these Terms of Service carefully before using our website.

By accessing or using any part of the website, you agree to these Terms of Service. If you do not agree to all the terms and conditions, you may not access the website or use our services.

1. Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have given us your consent to allow any of your minor dependents to use this website.

You may not use our products for any illegal or unauthorized purpose. You must not transmit any viruses, malware, or harmful code.

A breach of these Terms may result in immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding payment information, may be transferred unencrypted and may involve transmissions over various networks. Payment information is always handled securely by our payment providers.

You agree not to copy, reproduce, sell, resell, exploit, or misuse any portion of the website, our products, our branding, or our services without our written permission.

3. Product Information

We make every effort to display our products, colors, sizing, descriptions, and images as accurately as possible.

However, we cannot guarantee that your device’s display will show colors or details accurately. Product appearance may vary slightly due to lighting, screen settings, manufacturing differences, or photography.

All descriptions, prices, availability, and product details are subject to change without notice.

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction, where legally permitted.

4. Sizing and Fit

Our size guides are provided to help you choose the best fit, but sizing may vary slightly between styles, materials, and designs.

It is the customer’s responsibility to review the size guide before placing an order.

If you are unsure about sizing, please contact us before purchasing and we will do our best to help.

5. Prices and Payment

Prices are shown in the currency displayed at checkout and may be subject to change without notice.

We reserve the right to correct pricing errors, product errors, or availability errors at any time, including after an order has been placed.

Payment must be completed before an order is processed.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

6. Order Acceptance

Receiving an order confirmation email does not mean that your order has been accepted.

We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, unauthorized transactions, incorrect pricing, product availability, shipping restrictions, or violation of these Terms.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled item or order.

7. Shipping

Shipping times, options, and related conditions are explained in our Shipping Policy.

By placing an order, you agree to the shipping terms displayed at checkout and in our Shipping Policy.

Delivery estimates are not guaranteed. Luna Rosa is not responsible for carrier delays, customs delays, incorrect addresses provided by the customer, or delays caused by circumstances outside our control.

8. Returns and Refunds

Returns, refunds, exchanges, damaged items, and non-returnable items are governed by our Return & Refund Policy.

Because we sell intimate apparel and hygiene-sensitive products, certain items may not be eligible for return if opened, worn, washed, used, unsealed, or returned without hygiene protection.

By placing an order, you agree to our Return & Refund Policy.

9. Customs, Duties, and Taxes

Depending on your country, orders may be subject to customs duties, import taxes, VAT, or other local fees.

Unless clearly stated otherwise at checkout, these charges are the customer’s responsibility.

Luna Rosa is not responsible for delays, refusals, or costs caused by customs authorities or unpaid import charges.

10. Promotions, Discounts, and Gift Cards

Promotional codes, discounts, and offers are subject to change or cancellation at any time.

Discount codes cannot be applied retroactively after an order has been placed.

Only one discount code may be used per order unless otherwise stated.

Gift cards, store credit, and promotional credit are non-refundable unless required by law.

11. Accuracy of Website Information

We do our best to keep information on our website accurate and updated. However, we are not responsible if information on the website is inaccurate, incomplete, outdated, or contains typographical errors.

The material on this website is provided for general information and shopping purposes only.

We reserve the right to update, modify, or remove website content at any time without obligation to update any information.

12. Third-Party Tools and Links

Our website may include access to third-party tools, apps, links, payment processors, shipping providers, or services.

We are not responsible for third-party websites, services, content, policies, or practices.

Your use of third-party services is at your own risk and may be subject to the terms and policies of those third parties.

13. User Comments, Reviews, and Submissions

If you submit reviews, photos, comments, suggestions, or other content to us, you grant Luna Rosa the right to use, reproduce, edit, publish, translate, and display that content for marketing, website, social media, and promotional purposes, where permitted by law.

You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, or personal rights.

We may remove content that we consider unlawful, offensive, misleading, abusive, or otherwise inappropriate.

14. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

15. Prohibited Uses

You are prohibited from using the website or its content:

For any unlawful purpose
To violate any laws or regulations
To infringe upon our intellectual property rights or the rights of others
To harass, abuse, insult, harm, defame, intimidate, or discriminate
To submit false or misleading information
To upload or transmit viruses, malware, or harmful code
To collect or track personal information of others
To interfere with the security features of the website
To attempt unauthorized access to our systems, accounts, or data

We reserve the right to terminate your use of the website for violating any prohibited use.

16. Intellectual Property

All website content, including logos, graphics, product images, copy, designs, icons, videos, branding, and layout, belongs to Luna Rosa or its content suppliers and is protected by intellectual property laws.

You may not use, copy, reproduce, distribute, modify, or exploit our content without written permission.

17. Disclaimer of Warranties

We do not guarantee that the website will be uninterrupted, timely, secure, or error-free.

Products and services are provided “as is” and “as available,” except where otherwise required by law.

We do not guarantee that any product will meet your expectations, fit perfectly, or look identical to how it appears on your screen.

18. Limitation of Liability

To the fullest extent permitted by law, Luna Rosa shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the website, products, or services.

Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

19. Indemnification

You agree to indemnify and hold harmless Luna Rosa, its owners, employees, contractors, partners, suppliers, and service providers from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent permitted by law, and the unenforceable part will be considered severed from these Terms.

The remaining provisions will continue to be valid and enforceable.

21. Termination

These Terms remain effective unless terminated by either you or us.

You may stop using our website at any time.

We may terminate or restrict your access to our website if we believe you have violated these Terms.

22. Governing Law

These Terms of Service and any separate agreements shall be governed by the laws of Greece, unless mandatory consumer protection laws in your country provide otherwise.